CRM and ERP Software Package Evaluation and Selection
CRM Comprehensive Package Implementation
Integration of CRM with ERP Implementations
Call Center Design and Implementation
CRM for Government and Private Sector Industries
Data and Process Modeling using State of the Art Reengineering Tools
Business Reengineering and Process Improvement for CRM

CRM Technical Architecture Solutions:

Client -Server and Database Implementation for CRM
CRM Package Configuration and System Administration
Web Based Customer Interaction
Remote Access to CRM Assets by Professional Staff
Remote Wireless Access to CRM Assets by Professional Staff
Integration with Desk Top Applications
Business-to-Business, E-Commerce and E-Enterprise Solutions
Business-to-Customer, E-Commerce and E-Enterprise Solutions
Analysis, Design, Development and Implementation of Business Data Warehouses
Data Mining from Local or Remote Locations

CRM Modules (Examples):

Sales Processing Management
Sales Opportunities Management
Sales Prospect Management
Sales Accounts Management
Sales Contact and Appointments Management
Call Center Management
Field Service Management
Sales Forecasting, Planning and Management
Product Volume Forecasting, Planning and Management
Service Demand Forecasting Management
Warranty Demand Forecasting Management
Sales and Events Activities Management
Sales Correspondence Management and Distribution
Sales Technical and Promotional Materials Management
Product and Service Document Distribution Management
Promotions and Campaigns Management
Trade Funds Management
Deductions Management
Product Pricing Analysis and Management
Assignment of Sales Staff to Opportunities
Sales Staff Expense Management
Sales Organization and Team Structure Management
Sales Territory Management
Sales Multi Dimensional Analysis and Reporting
Sales Competitor Monitoring and Management

CRM Sales Processing Management (Typically Duplication of ERP solutions):

Sales Quotes, Orders and Back Orders
Customer Invoices
Customer Contracts
Accounts Receivable
Cash Receipts - Payments
Accounts Receivables Posting Management
Customer Profile Management
Payment Terms and Credit Limits
Finance and Late Charge Management
Warranty and Service Repair Management
Sales Organization - Territory Management
Sales Staff Management